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Any advice on how to turn down guests who want to return? We just heard from a recent guest, thanking us for their stay, saying that he's going to write a review, and wanting to book the same time next year. Great, right? Not so fast... We communicated only with the husband for 7 months before the couple's stay with not a hint of what was to come. Turns out the wife is an alcoholic prone to drunken tirades, especially in the middle of the night, and her husband was found sleeping outside more than once after loudly being kicked out. A couple of our neighbors wrote to let us know the situation, and security was called at least once. Our guests have no idea that we know what went on. We own/rent one condo and manage several other neighboring units, so our place being booked doesn't get us off the hook. How do we respond? Does honesty have a place in this scenario (we're sorry, but there were complaints)? Thanks in advance!
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