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Where do you get the insurance? Would like to learn about it so we can recommend to our guests. Thank you
Thank you for your info. Question, why would you reimburse if you are able to relet? I mean they choose to have either an assurance or not and i do not intent to lose money or to go into lengthy discussions.
in the Villa Hotel Business for 10 Years with only 6 Suites
Thank you for this suggestion Who do they got to for the travel insurance? What company do you use? Thanks Again Kitty
Linda R Owen
Absolutely right on. I charge $200 cancel fee once funds are on account, full payment is due 60 days prior and at that point (60 days priors) there is no refund unless re-rented but even then the $200 cancel fee is charged. I also state no refunds for early departures. I do recommend travel insurance on my website and in my documentation. Travel insurance readily available from Travel Guard and other purveyors listed on the Internet.
do you offer this cancellation insurance?
I've had to do the same thing. Your story sounds like my story only with slightly different characters and settings. I also have a similar cancellation policy and put it in the contract. I also offer that guests can book another time if they have to leave early or cancel last minute due to an emergency, if they're nice about it. What it all boils down to for us is this: you really only want nice people in your house:-). It's true what you say about it being a business and not a casual way of making money. I really believe that a lot of guests see it as the latter. I have found that the bubble sort of pops for some people when you send along the rental agreement...of course some people get it right away that if you didn't have a strong contract and cancellation policy the property would reflect that in terms of wear and tear, and also, any business that doesn't have strong policies simply can't survive. Then there are others that don't get it. Those are the guests that eventually won't sign a contract with a strong cancellation (or damage) clause, and those are the guests you are better off without in my opinion. I have to say, having a rental home has made me a much better guest too! I remember one time I wanted a refund because a huge storm was coming up the coast, the week we booked was still a week away and it was only one day after we reserved, we were traveling south to do hurricane relief and with the storm we couldn't head that direction. It was also off season. The owners did not tell me about their cancellation policy until I called 24 hrs later. They claimed I should have read their website. I was pretty upset and they did refund my money after all. I think that both guests and home owners have to communicate. Unfortunately it's on the vacation home owner to get it right. Legally, according my friends in the BB business, I don't think you can keep the money if you don't state it at the time of reservation and if it they didn't sign on the dotted line.
We had a guest once who paid our management by credit card, then said he couldn't get time off work , we took a similar attitude as yourself, and have always offered alternative dates, carrying forward the original deposit. In this case we refunded his security deposit. Some months later my management advised me on checking his statements/papers this guest had got a full refund back through the credit card company and I was being debited accordingly. Paperwork to the management was not received/he missed the deadline to contest the reclaim. So we ended up paying and were out of pocket with the rental plus covering 4%, the charge put on by the management company! Now to me you don't pay full rental money unless you know you can get the time off work, certainly not more than a holding deposit until holiday one I confirmed!
I do not give refunds for any reason -- I now offer a travel insurance policy which my guests may purchase, or they can find their own. If they refuse to buy travel insurance from me, I send them a travel insurance waiver, which states that they understand there are NO refunds for any reason. I just started this travel insurance policy, and I'll see how it goes. I have had many folks take advantage of my good nature, but now most guests understand that I cannot give refunds, even for family crises.
Awesome. I am just experiencing this at a horrible cost of complaints, verbal and written accusations. Thank you! I do offer travel insurance and will now use your cancellation policy!
Is there a particular Insurance Company that you would recommend?
This is a valid problem, probably with all nightly owners. Are you able to suggest a third party insurance company we could recommend? I realize that could seem like free advertising for them, however, I don't know anything about travel insurance. I'm sure if I Google it - there will be any number of companies; is there a way to know the best to recommend and/or use ourselves? Thank you, Stephanie
In my contract I simply state that no refund will be issued if I am unable to re-rent the week (or weeks) for the time they have reserved, but now wish to cancel. I very rarely have a cancellation...maybe 1 in 5 or 6 years, if that...and then 1 of my 5 daughters and her family are only too happy to fill in the vacancy!
Where do you purchase this insurance?
Powder Mtn, Snow Basin, Condo in Eden
Excellent advice. I also clearly state that there are no refunds, ever, and I've never had a problem in 5 years. i also tell them, if they think they "might" need to cancel, to buy the insurance. The above suggestion is sound and timely, thanks for sharing it with other owners.
what travel insurance Co. do you use ?