CleaningIf you want your rental guests to leave your property in a certain way then they must be given the tools to do the job and clear instructions on what you want them to do. You should therefore ensure there is a plentiful supply of cleaning materials and equipment provided, together with a comprehensive pre-departure cleaning checklist detailing exactly how you want the property to be left.
DamageAs with cleaning issues, occasionally you will need to decide if damage has occurred that goes beyond ‘normal wear and tear’. In general, incidents that point towards negligent behavior are those that may be considered claim–worthy, for example, a countertop burnt by a hot pan, or a broken window, or any damage clearly caused by a pet such as a scratched door. You may want to overlook damage that is easily repaired, particularly if the rental group has been good in every other respect. Think about whether you would be happy for them to return to the property – if this is the case, we would recommend erring on the side of understanding rather than claiming for minor accidental damage.
Removing EmotionIn the unlikely event that guests have not respected your property in the way you prefer, it is normal to feel upset about the situation. Your first response is often to want to ‘punish’ the renters for the emotional distress caused. However, take some time and once you consider the objective aspects of the situation you’ll find you are better able to assess the claim based on physical evidence only.
Claiming on Damage DepositIf you take a refundable damage deposit and decide you have a reasonable claim on it, you need to do the following within 48 hours of the rental being completed:
High Value DamageWhere the damage claim is beyond the amount you are holding as a damage deposit, contact your insurers.
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