InquiriesFrom the time your property is listed you should be ready to handle phone and email inquiries. Set up an easy system that anyone in the family can use and make sure every inquiry is recorded so you can refer back to it if required. A simple method is to have a ring binder with a year-calendar at the beginning. Create an inquiry form to list the name of the potential guests, the dates they are looking for and a section for comments where you can record the make-up of the group, and any specific requirements. Don’t forget to collect email addresses and telephone numbers for use in future promotions.
Booking SystemsThe components of your booking system will give you a simple to follow sequential system. If you assign each confirmed booking a separate folder and put copies of all the paperwork in each one, you’ll have an ongoing record of reservations. A simple Excel spreadsheet can provide an overview of the state of the bookings at any time.
Leave a comment
Sign Up for Newsletter
Latest on Bayer's Blog
Nov 27, 2013Essential Information for Your Guests
When we become so familiar with a place and its individual quirks it’s easy to forget that guests may become confused over what seems like a very simple activity or procedure. For example, lighting a barbecue when the automatic starter … Continue reading
Nov 27, 2013Security Deposit Alternatives
The topic of damage/security deposits is one of the most contentious in the vacation rental industry and not without cause. Home owners take a risk when offering their property for rental and the degree of stress this will cause is … Continue reading
Nov 25, 2013Amenity Accuracy
I’m not generally given to rants but occasionally things occur so frequently I have no option but to make my irritation public. And, if it helps vacation rental owners to look at what they are offering in the way of … Continue reading