Professional ServiceIn areas where there are a lot of vacation rental properties, there will also be professional management companies who take care of everything from meeting and greeting, to linen changes and concierge services. It pays to shop around to find the right company since you want them to represent you to your guests in the best possible light. Find out who will do the changeovers – will it be the same people for each one, or are they using a student pool? Will they follow your changeover checklist? How do they handle emergency call-outs, and how much extra do they charge for this service? Although they may be more reliable, there is a higher cost involved and the potential for less flexibility.
NeighborsYou might have friendly neighbors who are familiar with your property and since they live nearby, have offered to manage the changeovers and be on call to help guests if they have a problem. This may seem a great deal at first since it is usually a low-cost option and it often starts off with a lot of enthusiasm. However, take care that they know what the commitment is and how important it is not to miss out on routine tasks because ‘something else came up’. Draw up an ‘agreement’ that lists all the tasks that need to be carried out, so no-one is unsure of what is expected.
Local HandymanThe most popular option in areas where there are no property management companies is to hire a local handyman or small cleaning/maintenance team. Check your local paper and noticeboards in supermarkets and nearby gas stations for people advertising their services. The benefits of hiring someone locally is that they are familiar with the tradespeople in your area so if a major issue occurs with plumbing or heating, they will either be able to handle it, or know someone who can. An arrangement like this should be on a more business-like footing with regular invoices supplied and clear expectations of the tasks. The downside of the smaller businesses is that they can be unreliable since there’s a tendency for them to take on too much and spread themselves too thinly.
Leave a comment
Sign Up for Newsletter
Latest on Owner's Blog
Feb 18, 2014Let’s Buy a Vacation Rental!
I think we all do it. We’re on holiday in a fabulous vacation rental and decide this must be a great way of investing; reaping the benefits of rental and getting to use the place when we want. So, we … Continue reading
Dec 27, 2013Owners Should Get the Guest Experience
Every year I go to a vacation rental with my husband, son and daughter-in-law. This year we added a grand-daughter and there will be another next year so as you can imagine the experience is different every time as the … Continue reading
Nov 27, 2013Essential Information for Your Guests
When we become so familiar with a place and its individual quirks it’s easy to forget that guests may become confused over what seems like a very simple activity or procedure. For example, lighting a barbecue when the automatic starter … Continue reading