Here’s three examples of how to create a great expectation with your guests and then surpass it.
Pet owners are very respectful in general and can be great ambassadors for a property, spreading the word about a pet-friendly place through their networking efforts. They usually expect additional charges and rules regarding clearing up after their furry friends, and most will happily comply. You can easily create raving fans by going above and beyond in welcoming dogs and their families with just a few additions.
Put together a Pet Welcome Pack that includes the following:
Rainy Day Plans
Of course everyone wants the weather to be great while they are on vacation but it doesn’t always behave and you may find there is a houseful of rental guests wondering what to do when it rains. Providing satellite TV and a games system will be welcome, but go a couple of steps further and your guests will enjoy their bad weather days as much as the sunshine time.
Create a Rainy Day Guide that includes suggestions for things your guests can do both inside and outside the property. Show directions to indoor swimming pools, sports complexes, museums and art galleries and provide a list of great places to go shopping. Provide:
Cater to Foodies
People book vacation rentals for several reasons, one of which is to cater for themselves. They often lead busy lives and don’t have time for sit-down family meals, so taking a vacation in a rental property allows them to get together and reconnect. Supplying a well-equipped kitchen meets expectations but you can go the extra mile by delivering all the little extras like:
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Thank you so much for this information - I love the Pet Welcome Pack idea!
You have to be kiding me, put a property to be destroyed by animals ?? If the guest can't manage to find an animal sitter, they do not belong in my Villa. We owners lost much money already by the economic situation, can you imagine losse more money having to buy new carpets, furniture etc,etc,etc We all know that pets are not allergies friendly and furniture friendly. I made more money by having the Villa empty than having pets in it.I will never rent a Villa if I see that they accept pets, the smell, hairs...................
I have a Welcome Basket on the kitchen table for guests and it will have one of 3 souvenirs in it with a monogrammed logo (coffee cup, chef's apron or dishtowel). I also include either homebaked goodie, cheeseball or BBQ sauce and brush, and I throw in a bottle of (inexpensive but good) wine or gourmet coffee. As part of the basket, I also leave a postcard with a picture of the vacation rental as well as a 5-question survey. Thanks for the suggestion of the natural doggie treats! I predict they will be a hit in the Welcome Basket!
good comments generally, but would never consider leaving crayons for children even with a colouring book as it could encourage the less well behaved children to draw all over our walls and bed covers etc.
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