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I have a departure checklist in my renter's book, giving specific instructions on what they are to do prior to leaving the house. Guess what? They do it!!
Most rental establishments do not have a binding rental agreement which protects the customer and the operator. Written Within the signed rental contract is a conclusive guests-list of all occupants and gives clear precise" terms and conditions in advance of check-in" and during their stay. This is the only opportunity what is expected upon check-out. That way a certain amount of respect, understanding and co-operations is expected and contractually agreed upon, especially when a refundable damage security deposit is required with all rental agreements. i have operated in this respect for 14 years and get great co-operation and repeat business from this operating format. This very professional well run appearance gets more quality clientele and better reviews. Nick Ciccaglione Wasaga's # 1 waterfront villa Resort - since 2000
If you furnish canoes or kayaks give instructions regarding where you want the canoes or kayaks kayaks placed or returned nd also where do you want the oars placed. Also put address on paddles.
About a week before each guest arrives, I email them what I call a "Welcome Letter." In it, it has the house address, where to find the key (and where to leave it when they leave), a local emergency contact person, and it reminds them of the check-out time and policy ($50 per HALF HOUR late fee, which is deducted from their security deposit). I make sure an emphasize that I try to make their stay as wonderful as possible and have very few rules, but the rules I do have are important to me. That being said, my rules are: no pets, smoking outside, upon check-out they must wash their dishes and wipe down countertops, clean their food out of the fridge (unless it's unopened and they want to leave it for the next guest), and the garbage needs to be placed in the bins by the road. Most importantly is the check-out time. This is a strict policy because of my weekly turnover. When something needs to be repaired, my caretaker has between the noon check-out time and the 1PM housekeeping/arrival time to get in there and sometimes needs to stay longer but then he's in the way of housekeeping, making his own mess! If the guests are still packing when he arrives, it puts everyone on the team behind and sometimes even requires my caretaker to reschedule other jobs that he already had lined up in order to come back a second time to my house because he couldn't get in because they were still packing. I advise and explain to my tenants why I have such a strict policy and tell them that this rule IS enforced and money WILL be kept from their deposit. Once you start talking about their cash, they fall into line very quickly. If I have to pay my caretaker to sit there and wait for an hour for people to leave (now at 1pm instead of noon) then pay him again to come back, it's not coming out of my pocket, especially when I have the fees and rules in my FAQ section on the site, in their lease agreement, in an email, and in the Welcome Letter. I do try to be very, very good to my tenants...leave them a gift bag, let them stay late if possible, etc., but I have to have structure to keep it running smoothly and the Welcome Letter helps to remind them of the few rules I do have.
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