Xaman Ha Grand Penthouse Beach Front 3br Condo (#28937)

Our family of six (4 adults and 2 children) just spent a week in the Xaman Ha Grand Penthouse from May 5th to May 12th. It was a great experience from beginning to end. Transportation was arranged for us (for a fee of course). We were picked up promptly by Jorge (George) - nice guy. Before our trip we received several emails with helpful information such as how streets were laid out, area grocery stores, popular restaurants, etc. We received a call our first day to make sure all was well. Each day someone came by to see if we needed anything. There was a small white board on the fridge and we left a note if we needed anything. When we did, it was taken care of promptly. (Last year when we needed something no one responded to our calls.) The Penthouse had a phone and computer that we were able to use at no charge. Although we didn't need to use either one it was so nice to know that if we needed to contact anyone we could. Our cleaning person, Marie was fantastic. She went out of her way to take care of us. We needed a bit of information and the people in the office were very helpful. Last year was our first time to Playa and Xaman Ha and with no one in the office, no phone and no one responding to us in our room we struggled a bit.

All the rooms were nicely furnished and well maintained. The queen beds in the third bedroom were a bit hard (according to my daughter and granddaughter). Four T.V.'s with dvd and video players and loads of books, dvds and videos. The kitchen was nicely equipped - we only ate breakfast there. There was plenty of room for everyone. The balcony was great. Several lounge chairs, table and chairs and all with a fantastic view.

Pool and grounds were clean and well taken care of. We've been to the property twice (both times in May) and haven't had the opportunity to experience someone working the swim up bar. However, some people staying on the property brought a cooler and a radio to the bar area several days. It was nice to have some music while hanging out at the pool. The beach was in this time. Last year there wasn't one. Water was great - some great waves for our grandkids to do some body surfing. Spa services were offered.

The location was fantastic. We were minutes from downtown. The majority of restaurants we ate at were very good - a bit spendy though. We came prepared. Los Rancheros was highly recommended, but we had a bad experience there. Received two meals we didn't order and when checking our bill we were over charged by $65.00 (American). Although the food wasn't too bad the service wasn't the best . I'm not sure we'd go back. We ate some great Mexican food for lunch - and chips and salsa varied from place to place so we never got sick of eating them one or two times a day.

Walmart Super Store was within walking distance. We had to take a cab back once after a mega shopping spree (mostly food and drinks) - it cost $5.00 - not bad. When we arrived we bought some alcoholic beverages down on 5th Ave. and we found the same items much cheaper at Walmart. If you're in to ice cream Baskin Robbins was way, way over priced. After almost having to re-mortgage our home we discovered McDonalds ice cream cones and sundaes were under a $1.00. A trip to McDonalds and some fresh Churros from a street vendor became a daily event.

We really enjoyed our trip to Playa Del Carmen and would highly recommend the Grand Penthouse for a family.




This TripAdvisor Member:
Liked: View and location
Disliked: Nothing

that condo is just perfect
the deco ,the furnitures,the space
the view, the view is exceptional
very nice
the situation is fantastic
5 minutes from a thousand of souvenirs boutiques
5 minutes from a thousand of nice restaurants
the staff are very nice specially the ladie at the front desk
the only thing is the ferry ,it's smell a lot when the live the quay
but except that we had e very nice week at the xaman ha grand condo
we recomande for all of you.

We just spent two weeks at Xaman Ha condos, unit 7209. This penthouse was beautifully decorated. The decor made me feel that I was truly in Mexico. The kitchen is well equipped and the bedrooms were very comfortable. The dining area has a very large table and lots of chairs to accommodate a large group. We were only four adults, but this unit could accommodate a much larger group. I loved the extra large balcony with all the plants and flowers and the triple sliding glass doors. The view is to die for. I especially appreciated the very quiet air conditioning. This apartment is great and so is Xaman-Ha and so is Playa del Carmen. This is my fifth time to the Xaman-Ha condos and my first in this unit. Xaman-Ha is the best condo development in the best location in Playa del Carmen.

John, the owner, was always available to us by phone. But
Esperanza, and Juan, who manged the property, and Mary who cleaned our unit, were helpful above and beyond the call of duty. Juan was like our private concierge and he and Esperanza immediately addressed and fixed any little problem that came up. Besides always being available to us, they are just really nice
people. I’m glad I met them. Mary wanted to cook a typical Mexican supper for us, which was very special. Mary surprised me with flowers for Valentine's Day. Such a memorable experience.!! The Mexican people we met were wonderful. It rained a few days during our stay, so we just watched some videos on the VCR. John has lots and lots of videos to choose from.
We found great food at the Italian restaurant, Casa Mediterranea on 5 avenue between 6 & 8 streets on the right side of the avenue going North. We ate there three times.
We had great food at Los Rancheros. The service was great and the waiters were fun. We did our grocery shopping at Soriana’s, a beautiful huge department store/ super market. We drove to Soriana’s on Route 307 going south, just past the second Playacar sign.

Try not to miss Xcaret. We saw the Maya pre-historic dance in the Maya village and then went to the show in the theater. The show was beautiful, and powerful and unforgetable.

We will definitely go back to Xaman-Ha. I think I’ve convinced my niece to come to Xaman-Ha for her honeymoon.