1. Best Price Promise - If you find and book a vacation rental on another website for a lower price within 24 hours of submitting an inquiry on that vacation rental on VacationHomeRentals.com , we will refund the difference in price to you.
2. How to Submit A Claim - You must submit your request using the Best Price Promise form within 24 hours of booking the vacation rental. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. The claim must be completed in its entirety within the 24 hour claim window to be eligible.
3. Comparative Dates - The Best Price Promise is available only for exact dates of travel as inquired upon through VacationHomeRentals.com. In addition, the comparison must be to the same vacation rental stand-alone through another website. The promise applies only to the cost of the vacation rental, as presented on VacationHomeRentals.com, without including taxes and fees. It is not available for reservations on websites where the property or other reservation details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
4. Publicly Available - Comparison must be available to the General Public. The Best Price Promise applies only to prices both advertised and available to the general public on a U.S.-based website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted, booked, and paid for in US dollars.
5. Verification - All claims are subject to verification by VacationHomeRentals.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified claims will receive payment by check. It may take up to 90 days for the check to be issued.
6. Changes - We reserve the right in our sole discretion to modify or discontinue the Best Price Promise or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.