Be HonestDon’t post photographs that could mislead potential guests. It’s fine to focus on the best qualities but don’t hide the negatives either. For example, posting an image of a beautiful sandy beach is great as long as you make it clear how far they have to travel to get to it. Privacy ranks highly on guest criteria so be careful not to create a false impression that your property is more private than it is. Being completely open about your property will create happier guests.
Keep Your Guests InformedLet your guests know if you make any changes or if any facility is removed or out-of-order. What may seem unimportant to you could have been the deal maker to your clients in the booking process so it is imperative you inform them if something they were expecting is no longer available. This applies to anything that is shown in a listing, either in photographs or in amenity lists.
CleanlinessIssues with cleanliness are the number one complaint made by rental guests. They expect the property they have rented will be spotlessly clean, inside and out and if it isn’t will be quick to complain about it. Giving this top priority will pay back in positive reviews and repeat bookings. A year-round property should be deep cleaned at least twice a year with a thorough changeover after each rental period. Doing a regular cleaning audit and a using a changeover checklist will help make sure nothing is missed.
Provide Tourist InformationMany of your guests will have experience of hotels or resorts and not be prepared for the vast differences offered by a vacation rental. While most of the differences are positive, some people can feel like a fish out of water when they have to organize their own entertainment. You can help by supplying a comprehensive Guest Guide that lists everything that is available in the local area – restaurants, shopping, attractions, golf courses etc.
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