poor communication and full refund not returned
May 10, 2010
My family of 12 (including 3 children and 1 infant) stayed at Adventure Villa in March. We enjoyed our stay although unfortunatly, it ended sour in dealing with the property owner. We are still waiting to have our full deposit refunded and we have recieved many unkind words in coresponding with the owner. The owner was upset that the caretaker provided our group with drinking water which was offered to us upon our arrival and also was listed on the web page as an ammenity included ( the web page has recently been changed and now does not state drinking water is included). After the fact, the owner also complained that our group was too big to have stayed at her villa although she agreed to the size of our group prior to arrival and accepted full payment for our group and charged for the additional members. Unfortunately, our wonderful time in St. John ended on a bad note - only in dealing with a less than pleasant owner who has yet to return our final deposit.
Paula Hodgson, Colorado, USA
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